MCT/Events Department Team Lead

Employer: 
Ambucor Health Solutions
Location: 
Wilmington, Delaware
Medical Field: 
EKG/Stress/Holter Technician

BASIC PURPOSE/SCOPE

To direct, oversee and provide general supervision of the activities of the MCT/Event department including the department’s clinical productivity, customer relationships, and quality controls. The position includes summarization and forecasting for procedure management and department growth, along with general department level management reporting. The position will also assist the AECG Clinical Manager with employee training, competency and performance management as delegated by the AECG Clinical Manager.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Demonstrates a thorough understanding of workflow, policy and procedures, for all aspects of Annotated Electrocardiogram (AECG) management. The responsibilities include maintaining department operations, including but not limited to:
•Collaborative agreement between department and customers for department’s clinical service
•Notification protocols developed between department and customer for clinical data management; and
•All clinical process from patient enrollment through event reporting and clinical care delivery.
•Maintains/monitors department workload.
•Assigns Tech 1 and reporting personnel to clinical accounts to ensure all sites are being monitored on a daily basis.
•Ensures adequate coverage of all duties is maintained in order to meet applicable deadlines, and reports scheduling concerns to AECG Clinical Manager.
•Ensures compliance with established departmental processes and procedures.
•Assists with personnel activities, with guidance from AECG Clinical Manager, with respect to training and performance.
•Demonstrates advanced knowledge of AECG data management tools and their functionality (CardioView Dx, EventCare, and CardioFile, or other technologies available in market place).
•Maintains a client account contact list and organizes department reporting criteria for visibility to reporting personnel.
•Troubleshoots customer and employee questions concerning devices.
•Ensures QA is tracked and reported on a quarterly basis.
•Perform other duties as assigned.
 
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
MCT/Event Team Lead must have Certified Rhythm Analysis Technician certification (CRAT) or higher.
 
Necessary Knowledge, Skills and Abilities:
•Knowledge of all AECG technologies and experience in Cardiac Electrocardiography.
•Excellent problem solving skills.
•Excellent verbal and written communication skills.
•Solid attention to detail.
•The ability to think logically and critically.
•A helpful and positive attitude.
•Ability to learn quickly and work well with others.
 
PHYSICAL DEMANDS
The MCT/EVENT Team Lead will be walking, standing, twisting, bending, squatting, climbing, and kneeling intermittently, and sitting continuously daily.  They will be required to reach or work below shoulder level, and they must be able to lift and move up to 10 lbs.
 
WORK ENVIRONMENT
MCT/EVENT Lead works primarily indoors in a professional office environment.
 
PERFORMANCE METRICS
Department will achieve agreed upon goals for productivity and quality.
For additional information and to submit applications, please visit  http://www.scottcare.com/jobs-medical-devices-and-software-scottcare
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