Contact CCI

CCI Headquarters Mailing Address
3739 National Drive, Suite 202
Raleigh, NC 27612

Telephone
(919) 861-4539

CCI accepts calls Monday through Friday, 8:45 a.m. to 4:45 p.m., Eastern Time. Occasionally particular departments are temporarily unavailable during weekly meetings.

We’re closed on the following US holidays (or observance of holidays):

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving and the day after Thanksgiving
  • Christmas Eve Day and Christmas Day

CCI Staff:

  • Jerel Noel, CAE, Executive Director
  • Cresta Archuletta, Director of Communications
  • Cherry Clark, Director of Operations
  • Karen Sault, Director of Programs
  • Virginia Satterwhite, Applicant Services Manager
  • Fivi Siordia, Registrant Services Manager
  • Pamela Anderson, Customer Experience Specialist
  • Jacqueline Fullwood, Customer Experience Specialist
  • Kira Johnson, Customer Experience Specialist
  • Sherri Jenkins, Customer Experience Specialist

How to Submit an Appeal

CCI will receive (in writing) appeals to contest any adverse decisions affecting examination eligibility (for applicants), examination results (for candidates), or active status (for credential holders). Appeals must be submitted within 30 days of adverse decision. The written appeal must include the stated appeal, the reason for the appeal, relevant supporting documentation, and contact information of the appellant. This appeals process shall not address any failures to pass any CCI examination, nor include any challenges to individual examination questions, answers or failing scores. All appeals will be responded to within 10 business days to acknowledge receipt, status, or further steps / actions required by CCI’s Appeals Committee.

How to submit an appeal:

  1. Log in to your CCI profile (login required to submit an appeal)
  2. Click the Request Forms tab
  3. Select Appeal Form
  4. Complete and submit the form with the required information listed above

Questions about your exam application?

Visit our FAQ page or email inquiries with your full name and CCI ID number to: Applicant_Support@cci-online.org

Questions about your renewal?

Visit our FAQ page regarding your renewal (i.e. CEUs, Code of Ethics, and Payment), or email inquiries with your full name and CCI ID number to: Registrant_Support@cci-online.org

We value your input. If you have feedback, concerns or questions, please fill out this form and we will respond as soon as possible. 

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    To issue a complaint against CCI, CCI applicants, candidates, or credential holders, please follow the procedures outlined here.